What will I be charged if I send back a damaged router or a box with missing parts?

If you cancel service and return your device, you may be subject to additional charges depending on the state of the device upon its return.

Wireless Portable Router:
  • Missing charging cable: $15.00
  • Missing USB adapter: $5.00
  • Box not returned: $5.00
  • Router has medium to heavy signs of Use: $40.00
  • Router with major cosmetic damage/broken/Non-Resellable: $99.00

LTE Router:

  • Missing Power Adaptor: $25
  • Box not returned: $10
  • Missing Antennas: $70
  • Missing Ethernet Cables: $10
  • Router has medium to heavy signs of use: $60
  • Router with major cosmetic damage/broken/non-resellable: $100
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